Privacy Policy for Q Study

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services or create an account
• Fill out contact forms or enquiry forms
• Subscribe to our newsletter
• Participate in surveys or feedback forms
• Contact us for support or information

This information may include:

• Name and contact information (email address, phone number)
• Demographic information (age, nationality, educational background)
• Academic interests and preferences
• Application documents and academic records
• Communication preferences

2.2 Automatically Collected Information

We may automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and improve our educational consulting services
• Process university applications and visa assistance
• Send you relevant information about programs and opportunities
• Respond to your enquiries and provide customer support
• Personalize your experience and recommendations
• Send newsletters and marketing communications (with your consent)
• Analyze website usage and improve our services
• Comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Universities and Educational Institutions

We may share your academic information and application documents with universities and educational institutions to facilitate your admission process.

4.2 With Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and providing services.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights and safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Secure data storage and backup systems

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:

• Application data is retained for the duration of your educational journey and up to 7 years after completion
• Marketing data is retained until you opt out or request deletion
• Website analytics data is retained for up to 2 years
• Legal compliance data may be retained longer as required by applicable laws

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal information
• Correct or update inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability (receive your data in a structured format)
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

9. International Data Transfers

As an international education consultancy, we may transfer your personal information to countries outside your country of residence, including Malaysia, the United Kingdom, Canada, Australia, and other countries where our partner universities are located. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

10. Children's Privacy

Our services are intended for individuals who are at least 16 years old. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware that we have collected information from a child under 16 without proper consent, we will take steps to delete such information promptly.

11. Third-Party Links

Our website may contain links to third-party websites, including university websites, government portals, and other educational resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by the laws of Malaysia. Any disputes arising from this policy will be subject to the jurisdiction of the Malaysian courts.